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Reviews of our guests

As the most important person in our hotel are guests, we have dedicated this section to collect the comments that the SERHS Natal Grand Hotel receives on the Internet. Your comments can help us to improve day by day the quality of our services.

Here you have access to user comments about our accommodation, which can be useful if you are planning a trip to Natal. Users locate our hotel in Natal as an ideal location for leisure or business in the town center.

 

Good enough

Reviewed February 1, 2016 by climpimbals

We were here for a week in July. The hotel is right in front of the beach but not a beach you wanna swim in. The staff is friendly and helpful. Rooms are average, for sure not 5 American stars which we knew and it served its purpose since we were out and about the entire day. Buffets offered plenty options and a good variety of fresh local fruits, breads, and juices. Restaurant (steak restaurant) was no big deal, slow service, cold food, many extra charges for better steak cuts...and we tried it more than once without improvement. There is a great game room for kids with ping pong and pool tables, video games, etc... Kids spent quite some time there since it got dark early. Pool is nice! Wet bar drinks suck!

Excellent

Reviewed Januray 11, 2016 by As S.

Excellent stay, nice service, nice outdoor area/pool, beac areas was ok, food as expected, hotel room and cleaing ok, my be not the best sea view as stated in the confirmation, slow Internet connection.

“Nice hotel at the top of Ponta Negra beach”

Reviewed 16 November 2015 by cnj-green Swindon, United Kingdom

A very nice hotel positioned on the beach at the northern end of Ponta Negra, 25 min walk to the nearest shops, 50 min to the middle of the main area of shops and restaurants if walking along the beach or 1 hour walking by road, all done at a reasonable pace. We tended to walk into town and then get a taxi back costing a couple of pounds, ensure you have smaller denomination notes to avoid difficulties where the driver does not have enough change.
Sunbeds on the beach at low tide, at high tide the beach disappears.
Because of the location sunrise 5:20, sunset 17:20 and local noon at 11:20, breakfast very nice and open at 6:30 so we were out in the sun by 8:00. We found the room service and Sports Bar snacks nice and good value for money however we found our 1 restaurant meal disappointing for the price.
On asking we were the only English residents and I suspect the only English speaking residents however everyone was friendly and as well as the Reception staff special mention should go to the Customer Relations manager, the gentleman who welcomed us into breakfast and of course Ariel the pool towel guy. One side effect of the very small number of English speaking tourists (2) was that there was only one English language channel, CNN, however I can understand the reasoning, why have English channels if no one is going to be watching them and I was grateful for the one we did have. I suspect no other hotel would be any better as most of the tourists seemed to be Portuguese speakers. 
One disappointment was the Internet, good signal strength but no bandwidth, for the first part of the holiday I could receive emails, send emails (no attachments) and surf the BBC however the hotel was fuller later on and the system became unusable, I accept that a holiday should not involve lots of web browsing however it is impossible to properly annoy people left behind working in a cold wet climate if you can't send some pictures home!
In summary a very nice hotel and we enjoyed our stay, nice pool, good location, good breakfasts and snacks and helpful staff. We are hoping to return next year, perhaps a bit later towards Christmas, and I have no hesitation in recommending the hotel.

 

 
 

Reviews of our guests

As the most important person in our hotel are guests, we have dedicated this section to collect the comments that the SERHS Natal Grand Hotel receives on the Internet. Your comments can help us to improve day by day the quality of our services.

Here you have access to user comments about our accommodation, which can be useful if you are planning a trip to Natal. Users locate our hotel in Natal as an ideal location for leisure or business in the town center.

 

Good enough

Reviewed February 1, 2016 by climpimbals

We were here for a week in July. The hotel is right in front of the beach but not a beach you wanna swim in. The staff is friendly and helpful. Rooms are average, for sure not 5 American stars which we knew and it served its purpose since we were out and about the entire day. Buffets offered plenty options and a good variety of fresh local fruits, breads, and juices. Restaurant (steak restaurant) was no big deal, slow service, cold food, many extra charges for better steak cuts...and we tried it more than once without improvement. There is a great game room for kids with ping pong and pool tables, video games, etc... Kids spent quite some time there since it got dark early. Pool is nice! Wet bar drinks suck!

Excellent

Reviewed Januray 11, 2016 by As S.

Excellent stay, nice service, nice outdoor area/pool, beac areas was ok, food as expected, hotel room and cleaing ok, my be not the best sea view as stated in the confirmation, slow Internet connection.

“Nice hotel at the top of Ponta Negra beach”

Reviewed 16 November 2015 by cnj-green Swindon, United Kingdom

A very nice hotel positioned on the beach at the northern end of Ponta Negra, 25 min walk to the nearest shops, 50 min to the middle of the main area of shops and restaurants if walking along the beach or 1 hour walking by road, all done at a reasonable pace. We tended to walk into town and then get a taxi back costing a couple of pounds, ensure you have smaller denomination notes to avoid difficulties where the driver does not have enough change.
Sunbeds on the beach at low tide, at high tide the beach disappears.
Because of the location sunrise 5:20, sunset 17:20 and local noon at 11:20, breakfast very nice and open at 6:30 so we were out in the sun by 8:00. We found the room service and Sports Bar snacks nice and good value for money however we found our 1 restaurant meal disappointing for the price.
On asking we were the only English residents and I suspect the only English speaking residents however everyone was friendly and as well as the Reception staff special mention should go to the Customer Relations manager, the gentleman who welcomed us into breakfast and of course Ariel the pool towel guy. One side effect of the very small number of English speaking tourists (2) was that there was only one English language channel, CNN, however I can understand the reasoning, why have English channels if no one is going to be watching them and I was grateful for the one we did have. I suspect no other hotel would be any better as most of the tourists seemed to be Portuguese speakers. 
One disappointment was the Internet, good signal strength but no bandwidth, for the first part of the holiday I could receive emails, send emails (no attachments) and surf the BBC however the hotel was fuller later on and the system became unusable, I accept that a holiday should not involve lots of web browsing however it is impossible to properly annoy people left behind working in a cold wet climate if you can't send some pictures home!
In summary a very nice hotel and we enjoyed our stay, nice pool, good location, good breakfasts and snacks and helpful staff. We are hoping to return next year, perhaps a bit later towards Christmas, and I have no hesitation in recommending the hotel.

 

Reviews of our guests

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